Help for managers with de-escalating conflicts and difficult conversations at work

Just imagine,
what you could do if you successfully had
all those difficult conversations
you try to avoid or tend to mess up?
What you could do if you were
more at ease and at peace with de-escalating conflicts?


Hi, I am a workplace mediator helping business owners, leaders and managers de-escalate conflicts and courageously have all the difficult conversations they dread.

Are you

…hurt, angry, frustrated about being let down, endless discussions, ongoing confrontations, difficult people,

…concerned whether having a conversation would be really helpful,

…feeling stuck, overwhelmed and under pressure, worrying that things will escalate even more?

…impatiently jumping right into it without preparation, just to get it out of the way –  not getting the results you need, or are you

…endlessly procrastinating over a difficult conversation at work, not ready / confident / “good enough” to tackle it, wondering how to find the right words?


Or are you simply

…keen to be prepared before tough situations even arise, curious and interested in discovering helpful tools and strategies for difficult conversations?

Do you want to become a “bridge builder”,
leading yourself and others confidently
through tough conversations,
de-escalating conflicts,
connecting with people’s heart and mind
and getting the results you want?



How? – With…

Small habits and strategies, tailored to your needs.

  • Increase your options.
  • Have your unique way of preparing best for difficult conversations.
  • Have difficult conversations without compromising on outcome or relationships. Know how to continue afterwards in a constructive way.

A safe place

  • Boost your courage and confidence.
  • Become more resilient, creative and flexible.
  • Discover and refine your authentic style.
  • Experiment and practise without making a situation worse.

Clarity and focus

  • You need to focus on your targets, facing difficult conversations can be like being lost in fog.
  • Get the big picture of what’s actually going on.

Systems and synergy effects

  • Concentrate on key levers that influence the whole system, saving you time, money and energy.
  • If you have courageous and skilful conversations in one area, often other areas improve as well and confrontations are less likely.

A constant reminder of having a choice

  • You always have a choice how you want to act and react in conversations. Even in a very hostile work environment, where others don’t change or engage, and you seem to hit a wall.
  • You can address your issues with integrity, no matter if the other persons involved are not interested in a solution.

Inspiration and encouragement

  • See challenging conversations as a normal part of your life, an opportunity for change and growth.
  • Increase your impact and your influence with skilful conversations.
  • Dare to take a stand against foul games, mutual blaming and shaming and a “jungle law” mentality.
  • Your attitude and your actions will create a ripple effect, creating a niche or safe “bubble” for yourself and your team.



If you are fed up with tough conversations and conflicts affecting your sleep, your health and your relationships, you can claim back your life with me.


Welcome, I am Jutta Nedden,

Workplace mediator, coach, mentor, generalist and bridge builder.


Over the years I have had many daunting experiences with difficult conversations myself and also countless magical moments of mutual understanding, warmth and true connection.

I have worked with leaders and teams all my working life, and with companies of all sizes in many different sectors. Before launching my business “Lead & Connect”, I worked for many years in the corporate world in leadership development and also have a background in recruitment and marketing. I have run countless courses on communication skills, conflict resolution, delegation/target setting, leadership development and team building.

More about Jutta


Both in the past and today, with my actual clients, difficult conversations always take centre stage, for example conversations on

  • inappropriate behaviour,
  • feedback and performance issues,
  • salary/promotion,
  • interviewing applicants to find out if they are really committed or
  • saying farewell to somebody with integrity.

Setting boundaries,  dealing with different communication styles, dealing with misunderstandings and confrontations, working with emotions, your own and those of others, also can be challenging and time consuming.

Getting out of your comfort zone is often hard. You will be surprised to discover how many conversations you can turn around – if you dare to have them and if you are patient enough and don’t get carried away. In most cases, there is a way of changing a tough situation for the better.

I would love to support you and hear more about you and the challenges you currently face.


There are several ways you can work with me.

Please go to Services and find out more, or you can use the form in Contact and send it to me. When I receive this, I’ll be in touch to suggest a few times we could speak and we’ll schedule in a free 30 min Strategy Session on the phone. You can ask any questions you have, and we can discuss what the best support would be for you.

If you would like to receive free tips on a regular basis,
subscribe for newsletters/articles, at the top of the page, on the right.

Connect on social media, drop me a line and introduce yourself and your business, I would love to hear from you.

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What clients say

“I was coached by Jutta over an 8 month time frame and I have gained much over those months. She has a clear, kind and crisp style which both supported and challenged me. I loved the way she used her experience and expertise when necessary. Thank you, Jutta. It’s been a pleasure and very worthwhile and I heartily recommend you as a coach to others.”

Aideen Dunne, IT Company
Leadership Development Manager


“Talking with Jutta really helped, it was a lovely, non-judgemental space. I think just by the act of vocalising, I realised what changes I DID need to make, and I managed to make them without having to go against any of my values. I’m really pleased with the outcome.”

Jenny Jameson,


“Just a big thank you! In a role where I’m surrounded by men, it’s been fantastic to have the support and advice of a senior woman. You have been an excellent sounding board and coach, helping me to find my own answers but also pushing me when I have become blocked. You have helped me understand things from a different angle. When I was going through quite a bad time personally, you have also been very supportive. I genuinely don’t know what you could have done better!”

Abigail De Leon – Major Donor Manager,


“Jutta, thank you so much for your time, energy and commitment to moving me on to the next step with hiring. I feel you have really raised the bar of not only the type of person I should recruit but the quality process I should aim to achieve in interviewing them. It feels challenging but purposeful and meaningful, and I feel this is developing both the business itself and me as owner & manager to a new level.”

Amanda Savage,


“Jutta helped me develop a team day which not only achieved my overall objective but was also enjoyable for everyone. Jutta’s support and guidance was invaluable to the success of this event. Having discussed and planned each activity carefully and prepared thoroughly with her help, I felt confident going into it. I felt very proud and was delighted that the team felt they had learnt lots through the activities. Due to the whole process and Jutta’s coaching, my confidence in this area has improved significantly and I’m already looking forward to the challenge of finding new ideas for the next teamday!”

Catherine Strawbridge,


“Jutta has been a very clear, solid, supportive coach right from the start. Delicate and definite in encouraging me to ask and answer questions. I have enjoyed every bit including laughter and the odd teary moment! Thank you for helping me to be patient with myself and take myself and life more lightly.”

Helen Farmer, Founder, VoiceByVolume Marketing & Events


“We consider Jutta Nedden to be a very reliable, committed and professional business partner with good instinct for the specific needs of our company. Thanks to her unbiased perspective as a consultant of our internal work processes she was able to give us invaluable advice which led to a fast resolution of problems. We would like to express our thanks for a constructive and pleasant partnership and hope to be able to call on her again.”

Ulrich Hoeschle, Managing Director FESTO Academy


“We have always been most satisfied with your professional and reliable working style. It was crucial to us, how fast and flexible you were able to adjust to our international, demanding target group of junior managers and experts. Likewise that you were well accepted both personally and professionally.”

Stefanie Setz, Ericsson Eurolab – Research and Development Human Resources


“By providing this reference, we would like to show our support for Jutta Nedden. Right from the beginning she understood the needs of our internal technical trainers, who appreciate clarity, hands-on mentality and a practical approach towards daily challenges at work above all. Her well-founded knowledge as well as her warmth and genuine style was welcomed by all participants always receiving above average marks in feedback forms. Over the years Jutta Nedden built up a good working partnership with our HR department and all apprentice instructors, based on mutual trust.”

Christian v. Helmolt, Daimler AG, Hamburg
Head Of Personnel Development


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